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The Art of Listening: A Mediator’s Perspective on Healthcare Disputes

In the realm of healthcare, where emotions run high and stakes are even higher, listening becomes more than just a skill—it becomes a lifeline.


As mediators, our role extends beyond navigating complex discussions. It's about truly hearing what's unsaid, understanding the emotions at play, and acknowledging each party's perspective. This active listening forms the bedrock of effective dispute resolution in healthcare settings.


A mediator not only models listening skills, she also teaches other's how to develop listening skills. Listening deeply to understand is the single greatest tool in avoiding conflict escalation.


By sharpening our listening skills, we not only pave the way for meaningful solutions but also foster a culture of empathy and understanding—a cornerstone in any high-functioning healthcare system.

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