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The Conversations that You are Avoiding
Are Costing You More Than You Realize
Whether it's family conflict, tension at work, or organizational gridlock, Best Conflict Solutions helps you have the conversations that matter—where everyone feels seen, heard, and valued—so you can find real solutions and move forward stronger.
The most important conversations are often the ones we're not having.
I'm Kim Best—critical care nurse turned conflict mediator. After decades in healthcare crisis situations, I discovered that people in conflict need the same thing people in medical emergencies need: to be seen, heard, and understood.
Today, I help organizations and families have the conversations they've been avoiding. Through mediation, training, and coaching, I teach the skills that transform tension into trust.
Because there aren't "people problems"—there are skills gaps. And every conversation is two stories seeking one understanding.
About
Families & Individuals: I mediate estrangement, elder care disputes, inheritance conflicts, and the difficult conversations that determine whether relationships survive or fracture.
Healthcare Organizations: With my nursing background, I understand the unique pressures medical teams face. I provide mediation, conflict coaching for leaders, and training that prevents staff turnover and improves patient care.
Businesses & Organizations: I help teams navigate workplace conflicts, communication breakdowns, and build cultures where disagreement strengthens rather than destroys.
Professionals: I train mediators, HR professionals, coaches, and anyone who works with people in conflict.
How I Help
Learn the skills you need to navigate conflict in the workplace. As a medical professional, you have responsibilities that can lead to highly stressful situations. With our customized conflict coaching, you'll feel ready to handle workplace stressors, patient care, and the day-to-day pressure of helping people get better.
01
Individual Coaching
As a medical team leader or HR manager, you know that turnover is one of the largest issues in today's medical field. Conflict management skills training can help your team manage stress and reduce the likelihood of staff departures -- improving morale and patient care. Training can be customized to your needs and timelines.
02
Conflict for Teams
When issues arise at your healthcare organization, mediation can help bring them to a solution. We create a safe space for all parties involved and guide a collaborative process to a solution that meets everyone's needs in the best possible way. Increase communication and teamwork.
03
Mediations
Customized conflict management workshops help educate your staff on the skills they need to manage workplace stress and conflict. Even better, workshops can create a team bonding experience that brings the people on your staff together in a positive and productive way, improving employee satisfaction and patient outcomes.
04
Workshops
Meet Dr. S
Local Physican and Practice Owner
The result? Less turnover, more job satisfaction, and unity.
The most transformative change, however, was the implementation of a robust conflict management system. All new hires were oriented not just on the practical aspects of their roles but also on the collaborative culture and the conflict support that came with it.
It’s no secret that healthcare can be a high-stress environment. But when that stress turns into conflict, it can threaten the very heart of a practice. This was the situation facing a physician's office that was on the verge of fracture, with top employees on the edge of walking out and management entangled in the seemingly endless task of deciphering right from wrong. Long-standing frustrations had reached a boiling point, but before it all imploded, conflict management provided a lifeline.
The turnaround began with an approach that may seem unconventional in the clinical world: the team stopped viewing one another solely as co-workers and started to see each other as people with lives and stories beyond the practice’s walls. I facilitated a gathering that allowed us to discover who each were outside of work. This seemingly simple step changed the whole dynamic; when people felt heard and validated, they opened up.
Armed with newfound understanding and camaraderie, the team tackled the core issues head-on. The solutions didn’t come from management but from the employees themselves. Leveraging their insights and ideas, they redesigned their office workflow and environment to reflect the kind of workplace they all desired—a space where teamwork and patient care was a top priority.
The Blog
Client Reviews
Jack K., Los Angeles City Attorney's Office
“Kim is the most advanced mediator on our team and does possess a very high level of knowledge in dispute resolution. She currently handles some of the most complex cases we have here at the Los Angeles City Attorney’s Office. She is ALWAYS focused on a resolution. She has a very unique and professional skill set that helps other parties feel more relaxed, at ease, and open to resolving high conflict situations. Kim has resolved all of the cases that have been assigned to her. I can’t think of one that has been unresolved. Kim is the most fair and transparent individual on our team. She is loyal, honest, and committed.”
Jan S.