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Trainings & Workshops
Practical Conflict Skills for Healthcare Teams and Workplaces
Conflict is inevitable in any organization —
but the cost of avoiding it can be enormous.
Unresolved workplace conflict drains time, erodes trust, damages collaboration, and in healthcare settings can even impact patient care. Yet most professionals were never taught how to handle conflict well.
That’s where conflict training makes a difference.
Workshops and trainings with Best Conflict Solutions give teams the practical skills they need to navigate difficult conversations, strengthen communication, and resolve issues before they escalate. Led by Kimberly Best, RN, MA, a conflict specialist with decades of experience in high-stakes environments, these sessions go beyond theory to provide real-world tools that teams can use immediately.
Participants learn how conflict actually works, why conversations break down, and how to move from avoidance or escalation to productive problem-solving.
The result?
Stronger teams, healthier workplace culture, and the confidence to address issues before they become crises.
Based in St. Louis | Serving Clients Nationwide
Benefits of Conflict Training
When people have the skills to handle conflict well, organizations change.
Participants in these workshops gain:
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Practical tools for navigating difficult conversations
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Greater confidence addressing tension and disagreement
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Skills to de-escalate emotionally charged interactions
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Stronger communication and listening skills
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Healthier team relationships and trust
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Reduced workplace stress and misunderstandings
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Improved collaboration and decision-making
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A culture where concerns can be addressed early instead of avoided
These aren’t abstract concepts. They’re usable skills teams can apply immediately in real workplace situations.
Who These Workshops Are For
These trainings are ideal for:
Healthcare organizations and clinical teams
Hospitals, medical practices, and healthcare systems
HR professionals and organizational leaders
Managers and supervisors responsible for team dynamics
Nonprofit organizations and mission-driven teams
Leadership teams seeking stronger collaboration and decision-making
Conflict skills are valuable anywhere people work together—especially in environments where stakes are high and communication matters.
Customized for Your Organization
No two organizations experience conflict in exactly the same way.
That’s why every training is customized to the specific needs, dynamics, and goals of the client organization.
Kim works closely with leadership to understand the challenges your team faces and designs a workshop that is:
> Relevant to your workplace and industry
> Practical with tools participants can actually use
> Interactive so people practice skills, not just hear about them
> Focused on impact, not theory
Kim has a deep commitment to respecting the time, money, and energy organizations invest in training. Every session is designed to deliver meaningful learning that participants can apply immediately—not another workshop that’s forgotten the next day.
Example Workshop Topics
Trainings can be structured as half-day sessions, full-day workshops, or multi-session learning experiences.
Conflict Management Skills
Foundations for navigating difficult conversations with clarity and confidence
Conflict Competence for Leaders
Tools for managers and supervisors handling team dynamics
Communication Under Pressure
Skills for high-stakes environments like healthcare
De-escalation & Emotional Intelligence
Understanding how conflict escalates and how to interrupt it
Building a Conflict Competent Culture
Systems and strategies for healthier workplace dynamics
Difficult Conversations at Work
A practical framework for addressing issues early and effectively
How to Get Started
If conflict is affecting communication, teamwork, or morale in your organization, the right skills can transform how your team works together.
Let’s design a training that fits your organization.
Schedule a discovery call with Kimberly Best to discuss your goals and explore workshop options for your team.
Serving Clients Nationwide
Virtual & In-Person Services Available
© Best Conflict Solutions, LLC St. Louis, Missouri