Conflict Resolution and Clinical-Setting Mediation Training for Healthcare

Center for Conflict Resolution in Healthcare LLC

REGISTRATION

CCRH's 4-day intensive training in Conflict Resolution and Clinical-Setting Mediation provides basic skills for addressing conflict throughout healthcare, and is appropriate for administrators, physicians, nurses, ethics committees, legal counsel, chaplains, social workers, patient advocates, risk managers, security staff and others. Trainings are ordinarily held online.  Alternatively, special trainings can be arranged in-house at your facility.  In-house trainings have included University of Arkansas for Medical Sciences (Little Rock), St. Jude Children's Research Center (Memphis), Children's Mercy Hospital (Kansas City), American University of Beirut Medical Center (Lebanon), International College (Beirut), Royal Children's Hospital Melbourne (Australia), University of Melbourne (Australia), The Ohio State University Medical Center, and Cincinnati Children's Hospital.

 Next mediation training for healthcare:

DATES: February 23-26, 2026

​TUITION:  $950

"REFRESHER" FOR PRIOR ATTENDEES:  $575 

ENROLLMENT LIMITED TO 12

https://www.healthcare-mediation.net/trainings.html

CONFLICT RESOLUTION AND

CLINICAL-SETTING MEDIATION TRAINING

AGENDA

Haavi Morreim, JD, PhD

Kimberly Best, RN, MA

DAY ONE9:00am – 2:00pm Central TimeIntroductionsBasics of conflict, conflict resolutionToolbox:  Communication skills Toolbox:  Communication strategiesBasics of mediation DAY TWO9:00am – 2:00/2:30pm Central TimeElements of mediationInteractive demonstration mediationMock mediation case #1 & debriefMock mediation case #2 & debrief DAY THREE9:00am – 2:00/2:30pm Central TimeMock mediation case #3 & debriefIntermezzoMock mediation case #4 & debriefMock mediation case #5 & debrief

Wrap-up and discussionDAY FOUR9:00am – 2:00/2:30pm Central TimeMock mediation case #6 & debriefIntermezzoMock mediation case #7 & debrief

 Mock mediation case #8 & debriefWrap-up and discussion