Conflict Resolution and Clinical-Setting Mediation Training for Healthcare

Center for Conflict Resolution in Healthcare LLC

REGISTRATION

CCRH's 4-day intensive training in Conflict Resolution and Clinical-Setting Mediation provides basic skills for addressing conflict throughout healthcare, and is appropriate for administrators, physicians, nurses, ethics committees, legal counsel, chaplains, social workers, patient advocates, risk managers, security staff and others. Trainings are ordinarily held online. Alternatively, special trainings can be arranged in-house at your facility. In-house trainings have included University of Arkansas for Medical Sciences (Little Rock), St. Jude Children's Research Center (Memphis), Children's Mercy Hospital (Kansas City), American University of Beirut Medical Center (Lebanon), International College (Beirut), Royal Children's Hospital Melbourne (Australia), University of Melbourne (Australia), The Ohio State University Medical Center, and Cincinnati Children's Hospital.

Next mediation training for healthcare:

DATES: February 23-26, 2026

​TUITION: $950

"REFRESHER" FOR PRIOR ATTENDEES: $575

ENROLLMENT LIMITED TO 12

https://www.healthcare-mediation.net/trainings.html

CONFLICT RESOLUTION AND

CLINICAL-SETTING MEDIATION TRAINING

AGENDA

Haavi Morreim, JD, PhD

Kimberly Best, RN, MA

DAY ONE9:00am – 2:00pm Central TimeIntroductionsBasics of conflict, conflict resolutionToolbox: Communication skills Toolbox: Communication strategiesBasics of mediation DAY TWO9:00am – 2:00/2:30pm Central TimeElements of mediationInteractive demonstration mediationMock mediation case #1 & debriefMock mediation case #2 & debrief DAY THREE9:00am – 2:00/2:30pm Central TimeMock mediation case #3 & debriefIntermezzoMock mediation case #4 & debriefMock mediation case #5 & debrief

Wrap-up and discussionDAY FOUR9:00am – 2:00/2:30pm Central TimeMock mediation case #6 & debriefIntermezzoMock mediation case #7 & debrief

Mock mediation case #8 & debriefWrap-up and discussion

Beyond the Training: Building Conflict Skills That Stick

Training like this changes how you see conflict. But the real work starts when you walk back onto the unit, into the meeting, or through the front door at home. That is where the skills get tested.

I co-lead this training because I have lived both sides of healthcare conflict. Drawing on decades as a critical care nurse, I saw firsthand what happens when communication breaks down under pressure. It does not just affect morale. It affects patient safety, staff retention, and the well-being of everyone on the team. That is why I became a conflict management professional. Not to resolve conflict for people, but to help them build the skills to navigate it themselves.

If you are a healthcare leader looking for ongoing support beyond a training event, here is where to start:

Need help with a specific situation on your team? Schedule a free discovery call

Want a practical tool your team can use between trainings? Explore the Best Conflict Conversation Cards

Looking for conflict coaching or mediation for your healthcare organization? See how we work with organizations

Kim

Kimberly Best, RN, MA Mediator | Trainer | Conflict Coach | Best Conflict Solutions

"The most important conversations are often the ones we're not having."