top of page
Be an effective people leader.
Subscribe now and get access to our free resource: HR Professional's Guide to Navigating Difficult Workplace Conversations, including a framework for key principles, facilitation, and an action plan.
Read the Blog


Quiet Cracking: 5 Warning Signs and What to Do
Quiet cracking is the slow erosion of an employee's engagement, confidence, and connection to their work. It's not burnout. It's not quiet quitting. It's quieter than both, and that's exactly what makes it dangerous.

Kimberly Best
3 days ago7 min read


When We're Not Fine: Energy and Well-Being in Conflict
Why Does the Energy You Carry Matter?
Because the space we hold for other people depends on the space we hold for ourselves. Because how you are feeling is the energy you give off – no matter how well you think you’re hiding it. And the most important part: what we get back is often the result of the energy we’re putting out.

Kimberly Best
May 149 min read


What Is Mediation? A Plain-Language Guide and Video Example
Mediation is a confidential, voluntary process where a neutral third party (the mediator) helps people in conflict have the conversation they have been avoiding and reach an agreement they both choose.
The mediator does not decide anything. The mediator does not take sides. The mediator does not give legal advice or tell anyone what to do.
What the mediator does is create the conditions where people can hear each other, understand what is actually at stake, and find a path fo

Kimberly Best
May 78 min read


Healthcare Turnover and Burnout: An Interview with an ER Nurse
This was the most powerful thing Jen said, and it came unprompted. People assume nurses have flexibility because nursing jobs are everywhere. Jen pointed out the truth. You can move from the ER to urgent care, to oncology, to a clinic, and the same patterns follow you. The verbal abuse, the burnout, the broken communication, the lack of support from leadership.
Nurses do not feel trapped because they are stuck in one job. They feel trapped because the conflict travels with

Kimberly Best
Apr 285 min read


Understanding Abrasive Leadership and Potential Change: A Conversation With "The Boss Whisperer"
Most of us have worked for someone whose behavior made our days harder than they needed to be. The leader who humiliates in meetings. The one whose anger seems to arrive before the facts do. The boss whose team tiptoes through every interaction because no one knows which version will show up that day.

Kimberly Best
Apr 275 min read
bottom of page
