Be an effective people leader.

U.S. companies spend more than $160 billion a year on leadership development. The global number exceeds $366 billion. That buys a lot of workshops, executive retreats, and 360-degree assessments. And yet, Development Dimensions International's (DDI) 2024 assessment of more than 70,000 manager candidates found that 49 percent cannot demonstrate effective conflict management skills. Only 12 percent showed high proficiency. That's not a "people problem." That's a skills gap on a

Can abrasive leaders really change? Stephen says yes, 83% of the time. Join me as I sit down with UK-based executive coach and Boss Whisperer Stephen Tolfree to explore what happens when leaders cross the line and how they can find their way back.

When Overtime Becomes a Conflict: What Healthcare Practice Managers Need to KnowI was recently interviewed by Cathy Cassata for Medical Assisting Today on a topic that comes up constantly in my work with healthcare teams: overtime. Specifically, the tensions that build when staff feel overworked, undervalued, or caught in systems that aren't working for anyone.

Research shows email tone is misread nearly half the time. Kimberly Best of Best Conflict Solutions, based in St. Louis and working nationwide, explores 20 years of studies on how text, email, phone, and face-to-face communication affect workplace conflict and relationships.

A new Pew Research Center study released just yesterday confirms what many of us feel in our bones. The United States is first country - out of 25 surveyed across the globe - where the majority of adults view their fellow citizens as morally bad.