U.S. companies spend more than $160 billion a year on leadership development. The global number exceeds $366 billion. That buys a lot of workshops, executive retreats, and 360-degree assessments. And yet, Development Dimensions International's (DDI) 2024 assessment of more than 70,000 manager candidates found that 49 percent cannot demonstrate effective conflict management skills. Only 12 percent showed high proficiency. That's not a "people problem." That's a skills gap on a

Can abrasive leaders really change? Stephen says yes, 83% of the time. Join me as I sit down with UK-based executive coach and Boss Whisperer Stephen Tolfree to explore what happens when leaders cross the line and how they can find their way back.

When Overtime Becomes a Conflict: What Healthcare Practice Managers Need to KnowI was recently interviewed by Cathy Cassata for Medical Assisting Today on a topic that comes up constantly in my work with healthcare teams: overtime. Specifically, the tensions that build when staff feel overworked, undervalued, or caught in systems that aren't working for anyone.

This June, I’ll be in Orlando leading a 4-hour pre-conference workshop at the SHRM Annual Conference, the largest gathering of HR professionals in the world. (Oprah’s keynoting this year, and I’m excited!) My session is called “From Fixer to Facilitator: Mediation Skills Every HR Professional Can Use.” And the title says everything about why I proposed it.

Struggling with conflicts at work Discover practical steps and expert tips to resolve workplace challenges in 2026 and build a healthier work life today

Imagine a healthy workplace culture where conflicts are resolved swiftly, relationships grow stronger, and productivity reaches new heights. This vision can become reality in 2026 with the right approach to workplace mediation services. Workplace mediation services offer a structured, neutral way to address disputes, whether they are interpersonal or involve entire teams. Peer mediation is an option, and when employees are trained performance. Get actionable steps for a peac

Workplace conflict is becoming more complex, and by 2026, the need for effective conflict resolution in HR will reach new heights. Research shows that unresolved issues can drain productivity, lead to burnout, and cost organizations thousands each year. If you’re an HR professional, you know these challenges go far beyond paperwork. The emotional toll, strained relationships, and lost innovation make conflict resolution in HR a top priority for every organization.

In 2026, workplaces are more complex than ever, and HR professionals are at the front lines of change. Conflicts arise from hybrid work, diverse teams, and fast-paced organizational shifts. Navigating these challenges demands more than traditional solutions. This essential guide to hr conflict resolution is designed for leaders and teams determined to foster a healthy, resilient workplace.