In the Healthcare Leadership Excellence podcast, Karl Pister and I talked through ideas from my Best Conflict Conversation Cards, which he uses in his consulting work: the stories we tell ourselves, the anger iceberg, impact versus intent, and the power of a generous assumption. These skills matter in healthcare, at work, and at home, and every one of them can be learned. Here are nine ideas from our two conversations.

Mediator Kimberly Best, RN, MA returns to Dr. Lee Sharma's Scalpel and Sword podcast for Ep69 to talk about practicing conflict skills in healthcare, the Best Conflict Conversation Cards, and why a hard conversation deserves the same rehearsal as any procedure.

Which leadership style gets the best results? Research on servant leadership, trust, and team performance, plus one practical step to start this week.

If your family is struggling with decisions about an aging parent's care, medical treatment, or end-of-life wishes, I want to start with the thing I say to families in my mediation practice all the time: you are not alone, and neither is your family. This is not an easy season, and there is a lot to navigate at once. And while this is not the conversation any of us wants to be having, it is one of the most important conversations you can have.

What is a conflict ecosystem? Kimberly Best of Best Conflict Solutions, based in St. Louis, explains how organizations build conflict skills that last. Nationwide.

Your culture is not the values on the wall. Your culture is what your system has actually learned about how to interact, especially in difficulty, accumulated over years, and it is running whether anyone is paying attention to it or not. And left to chance, it often outlives the people who formed it.

This was the most powerful thing Jen said, and it came unprompted. People assume nurses have flexibility because nursing jobs are everywhere. Jen pointed out the truth. You can move from the ER to urgent care, to oncology, to a clinic, and the same patterns follow you. The verbal abuse, the burnout, the broken communication, the lack of support from leadership. Nurses do not feel trapped because they are stuck in one job. They feel trapped because the conflict travels with

In my recent conversation with Dr. Lee Sharma on her podcast Scalpel and Sword: Conflict and Negotiation in Modern Medicine, we talked about something most healthcare leaders know but rarely name: unresolved conflict is quietly burning out staff, damaging teams, and harming patient outcomes

When Overtime Becomes a Conflict: What Healthcare Practice Managers Need to KnowI was recently interviewed by Cathy Cassata for Medical Assisting Today on a topic that comes up constantly in my work with healthcare teams: overtime. Specifically, the tensions that build when staff feel overworked, undervalued, or caught in systems that aren't working for anyone.

Nursing conflict resolution is more vital than ever as healthcare evolves rapidly. The modern nursing landscape is marked by new challenges that create unique conflict triggers. Understanding these changes is the first step toward building a healthier, more collaborative work environment.

Center for Conflict Resolution in Healthcare LLC REGISTRATION CCRH's 4-day intensive training in Conflict Resolution and Clinical-Setting Mediation provides basic skills for addressing conflict throughout healthcare, and is appropriate for administrators, physicians, nurses, ethics committees, legal counsel, chaplains, social workers, patient advocates, risk managers, security staff and others. Trainings are ordinarily held online. Alternatively, special trainings can be arr

As both a former critical care nurse and a current conflict management specialist, I've learned that this tension isn't really about the behavior we're trying to change. It's about something deeper: the fundamental human need for choice and control over our own lives and often the issues that lay underneath.

I recently joined Dr. Lee Sharma on her podcast, Scalpel and Sword: Conflict and Negotiation in Modern Medicine, to discuss something most healthcare leaders know but rarely address: unresolved conflict is quietly destroying your teams, burning out your staff, and harming patient outcomes.

Conflict is an inevitable part of the nursing profession. Research shows that 75% of nurses report experiencing conflict with physicians at least monthly (Rosenstein & O'Daniel, 2008), while nurse-to-nurse conflict affects between 65% and 80% of nurses (Purpora et al., 2015).Conflict itself isn't inherently negative. According to Almost et al. (2016), well-managed conflict can lead to improved communication, increased efficiency, and better decisions that enhance patient care

Sarah's story shows how intractable conflicts become catalysts for positive change when approached with the right support and perspective.

In this episode of Navigating H.O.P.E., Dr. Jaime Hope sits down with Kimberly Best, a conflict resolution expert, mediator, and author.

Healthcare environments present unique challenges for mediation solutions. High stakes, emotional intensity, and complex hierarchies can make conflicts particularly difficult to resolve. Conflict in healthcare is on the rise. Research consistently shows high rates of workplace conflict, with figures ranging between 50-80% for experiencing or witnessing conflict.

How we approach and manage conflict can significantly impact patient care, team morale, and organizational productivity.

Conflict management in nursing enhances communication, boosts employee satisfaction, & improves patient care outcomes in healthcare setting.

This article delves into the direct and indirect financial implications of workplace conflict in healthcare settings, with a particular focu