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Healthcare Turnover and Burnout: An Interview with an ER Nurse
This was the most powerful thing Jen said, and it came unprompted. People assume nurses have flexibility because nursing jobs are everywhere. Jen pointed out the truth. You can move from the ER to urgent care, to oncology, to a clinic, and the same patterns follow you. The verbal abuse, the burnout, the broken communication, the lack of support from leadership.
Nurses do not feel trapped because they are stuck in one job. They feel trapped because the conflict travels with

Kimberly Best
Apr 285 min read


Understanding Abrasive Leadership and Potential Change: A Conversation With "The Boss Whisperer"
Most of us have worked for someone whose behavior made our days harder than they needed to be. The leader who humiliates in meetings. The one whose anger seems to arrive before the facts do. The boss whose team tiptoes through every interaction because no one knows which version will show up that day.

Kimberly Best
Apr 275 min read


3 Tools for Hard Conversations and Group Dialogue: A Demo of Best Conflict Conversation Cards
Three tools for hard conversations and group dialogue, from an hour of live dialogue on Cards on the Table: when to use a town hall versus a facilitated dialogue, how to handle anger as information instead of attack, and the single best question to ask before responding to someone who's struggling. The full webinar recording is now on YouTube, and these are the tools participants said they'd use first.

Kimberly Best
Apr 213 min read


7 Things the ER Taught Me About Why Good Healthcare Teams Have Bad Conflicts
In my recent conversation with Dr. Lee Sharma on her podcast Scalpel and Sword: Conflict and Negotiation in Modern Medicine, we talked about something most healthcare leaders know but rarely name: unresolved conflict is quietly burning out staff, damaging teams, and harming patient outcomes

Kimberly Best
Apr 214 min read


Why Leadership Development IS Conflict Management Training
U.S. companies spend more than $160 billion a year on leadership development. The global number exceeds $366 billion. That buys a lot of workshops, executive retreats, and 360-degree assessments.
And yet, Development Dimensions International's (DDI) 2024 assessment of more than 70,000 manager candidates found that 49 percent cannot demonstrate effective conflict management skills. Only 12 percent showed high proficiency. That's not a "people problem." That's a skills gap on a

Kimberly Best
Mar 3111 min read


Healthcare Overtime Conflict
When Overtime Becomes a Conflict: What Healthcare Practice Managers Need to KnowI was recently interviewed by Cathy Cassata for Medical Assisting Today on a topic that comes up constantly in my work with healthcare teams: overtime. Specifically, the tensions that build when staff feel overworked, undervalued, or caught in systems that aren't working for anyone.

Kimberly Best
Mar 214 min read


Workplace Conflict Is a Skills Gap, not a People Problem: What I’m Teaching at SHRM National 2026
This June, I’ll be in Orlando leading a 4-hour pre-conference workshop at the SHRM Annual Conference, the largest gathering of HR professionals in the world. (Oprah’s keynoting this year, and I’m excited!)
My session is called “From Fixer to Facilitator: Mediation Skills Every HR Professional Can Use.” And the title says everything about why I proposed it.

Kimberly Best
Feb 215 min read


Team Coaching: A Practical Guide for 2026
When a team is struggling, the first instinct is usually to figure out who the problem is. Team coaching addresses those gaps directly. Instead of pulling individuals aside for private conversations about their behavior, team coaching treats the group itself as the client. It focuses on the spaces between people, where conflicting priorities collide, where unspoken frustrations build, and where talented professionals somehow become less effective together than they are apart.

Kimberly Best
Feb 1614 min read


Conflict Resolution Strategies: What Works When Conversations Get Hard
Conflict resolution strategies that actually work. Kimberly Best of Best Conflict Solutions in St. Louis shares practical approaches for families, teams, and leaders. Conflict resolution strategies are learnable skills, not innate traits that some people have and others don't. With the right tools and understanding, you can transform disagreements into opportunities for growth, understanding, and stronger relationships.

Kimberly Best
Feb 1514 min read


Conflict Handling: A Practical Guide for 2026
Conflict is part of every workplace and every life. Yet most of us were never taught how to navigate it well. Conflict handling feels overwhelming for a reason: it goes against our biology, and the way most of us were raised didn't help.

Kimberly Best
Feb 1418 min read


Ways to Manage Workplace Conflict in 2026
Effectively managing workplace conflict is now a vital skill for any healthy, productive organization. Unresolved issues can drain morale, damage trust, and hurt everyone involved.
But here’s the good news: conflict in work place situations is not a personal failing, but a skills gap that can be filled. This article will share seven evidence-based strategies to handle conflict with confidence, clarity, and compassion.

Kimberly Best
Feb 812 min read


Ways to Manage Conflict in the Workplace
Discover effective ways to manage conflict in the workplace with empathy in 2026. Learn proven strategies to foster harmony, boost engagement, and reduce turnover.

Kimberly Best
Feb 412 min read


The Essential Guide to Importance of Conflict Resolution
Discover the importance of conflict resolution in 2026. Learn how skillful management protects health, relationships, and success with proven empathetic strategies.

Kimberly Best
Feb 314 min read


Conflicts at Work Guide
Struggling with conflicts at work Discover practical steps and expert tips to resolve workplace challenges in 2026 and build a healthier work life today

Kimberly Best
Feb 115 min read


7 Powerful Tips for Conflict Resolution in the Workplace
Discover 7 powerful tips for conflict resolution in the workplace to reduce stress, boost team morale, and build a supportive culture with proven strategies for 2026.

Kimberly Best
Jan 3012 min read


Guide to Workplace Mediation Services for a Healthy Culture in 2026
Imagine a healthy workplace culture where conflicts are resolved swiftly, relationships grow stronger, and productivity reaches new heights. This vision can become reality in 2026 with the right approach to workplace mediation services.
Workplace mediation services offer a structured, neutral way to address disputes, whether they are interpersonal or involve entire teams. Peer mediation is an option, and when employees are trained performance. Get actionable steps for a peac

Kimberly Best
Jan 2411 min read


9 Essential Strategies for Conflict Resolution in HR 2026
Workplace conflict is becoming more complex, and by 2026, the need for effective conflict resolution in HR will reach new heights. Research shows that unresolved issues can drain productivity, lead to burnout, and cost organizations thousands each year.
If you’re an HR professional, you know these challenges go far beyond paperwork. The emotional toll, strained relationships, and lost innovation make conflict resolution in HR a top priority for every organization.

Kimberly Best
Jan 2210 min read


Essential Guide to HR Conflict Resolution for 2026
In 2026, workplaces are more complex than ever, and HR professionals are at the front lines of change. Conflicts arise from hybrid work, diverse teams, and fast-paced organizational shifts. Navigating these challenges demands more than traditional solutions.
This essential guide to hr conflict resolution is designed for leaders and teams determined to foster a healthy, resilient workplace.

Kimberly Best
Jan 1815 min read


Essential Guide to Conflict Management and Resolution 2026
In today’s fast-paced workplaces and communities, unresolved conflicts can quickly erode productivity, morale, and trust. Yet, when approached with the right mindset, conflict can spark meaningful growth and innovation. This guide for 2026 delivers the latest strategies, skills, and tools for conflict management and resolution in organizations, healthcare, and families.
You’ll find actionable insights, proven frameworks, and practical steps to help you turn challenges into op

Kimberly Best
Jan 1613 min read


Podcast: The Hidden Cost of Healthcare Conflict
I recently joined Dr. Lee Sharma on her podcast, Scalpel and Sword: Conflict and Negotiation in Modern Medicine, to discuss something most healthcare leaders know but rarely address: unresolved conflict is quietly destroying your teams, burning out your staff, and harming patient outcomes.

Kimberly Best
Oct 13, 202512 min read
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