Whether we're in the conflict or managing the conflict, anger is arguably the most misunderstood emotion in conflict situations. Rather...

I recently participated in a webinar where The Institute for Economics & Peace presented their 2025 Global Peace Index findings: ...

Conflict is an inevitable part of the nursing profession. Research shows that 75% of nurses report experiencing conflict with physicians at least monthly (Rosenstein & O'Daniel, 2008), while nurse-to-nurse conflict affects between 65% and 80% of nurses (Purpora et al., 2015).Conflict itself isn't inherently negative. According to Almost et al. (2016), well-managed conflict can lead to improved communication, increased efficiency, and better decisions that enhance patient care

I hold the belief that our life is our story and our story is our legacy. Mother's Day always brings me back to the story I've been...

In today's challenging economic landscape, many of you find yourselves facing the difficult task of delivering unwelcome financial news...

I get asked about bullying so often in my conflict resolution practice. It's one of the most common contributors to workplace and...

I need to be honest with you. This week has felt heavy. As news of cuts to immigration legal aid, access to justice grants, healthcare...

Many conflicts aren't just about the topic at hand—they're about our very sense of self.

Fear creates decision-making tunnel vision. We begin to see only binary choices - stay or go, fight or flee, your way or my way, all or nothing.  I've learned to listen for these indicators of fear-based thinking: when people present their situation as having only two options. "We either cut staff or go under." "We must either match our competitor's prices or lose our customers." "I have to either accept this proposal or walk away."  “The person is a problem, so I must fire t

Sarah's story shows how intractable conflicts become catalysts for positive change when approached with the right support and perspective.

When government cuts create serious challenges for vulnerable populations, they open space for civic action and community-led solutions.

The "most magical place on earth" is also a place ripe for conflict and - the perfect opportunity to learn conflict management skills.

In this episode of Navigating H.O.P.E., Dr. Jaime Hope sits down with Kimberly Best, a conflict resolution expert, mediator, and author.

It’s not hard to see all people as people, if you look them in the eyes.  It’s even less hard if you take the time to hear their story.

Effective, respectful communication, particularly when it isn’t easy, requires a toolbox full of skills most of us haven’t learned.

For many of us, the holiday season brings a complex mix of emotions that can be challenging to navigate. Here's what to remember.

Healthcare environments present unique challenges for mediation solutions. High stakes, emotional intensity, and complex hierarchies can make conflicts particularly difficult to resolve.  Conflict in healthcare is on the rise.  Research consistently shows high rates of workplace conflict, with figures ranging between 50-80% for experiencing or witnessing conflict.

In professional environments, conflict and anxiety often go hand-in-hand, creating a complex dynamic that affects both our performance and our ability to find effective solutions.  When conflict arises, it naturally triggers feelings of anxiety as we worry about negative outcomes, potential damage to professional relationships, or rejection of ourselves and our ideas. This anxiety, in turn, can escalate the original conflict, creating a cycle where negative emotions and behav

How we approach and manage conflict can significantly impact patient care, team morale, and organizational productivity.

The art of principled opposition isn't just about being right—it's about being effective. Here's how to navigate this delicate terrain while