Mediator Kimberly Best, RN, MA returns to Dr. Lee Sharma's Scalpel and Sword podcast for Ep69 to talk about practicing conflict skills in healthcare, the Best Conflict Conversation Cards, and why a hard conversation deserves the same rehearsal as any procedure.

If you read my recent post on the five signs of quiet cracking on your team, here's the part I intentionally set aside for this post. The people responsible for noticing quiet cracking are cracking themselves. If your strategy for the next twelve months doesn't have managers at the center of it, you're missing the actual story.

U.S. companies spend more than $160 billion a year on leadership development. The global number exceeds $366 billion. That buys a lot of workshops, executive retreats, and 360-degree assessments. And yet, Development Dimensions International's (DDI) 2024 assessment of more than 70,000 manager candidates found that 49 percent cannot demonstrate effective conflict management skills. Only 12 percent showed high proficiency. That's not a "people problem." That's a skills gap on a