Where to Get Conflict Management Training for Business: A Complete Guide If you're searching for conflict management training for your business, you're probably discovering what I hear every week from HR directors and team leaders: "Where do we even find this? And how do we know if it's any good?" Learn more here.

Every year I write a holiday conflict blog. I do it because I know that many people – myself included - are silently struggling with the approaching holidays - the family dynamics, the old wounds, the exhausting expectations. And every year, I hear from readers who tell me something in these posts helped them show up differently, helped them breathe a little easier, helped them remember they had choices. This year's approach is about the most powerful tool I know.

As both a former critical care nurse and a current conflict management specialist, I've learned that this tension isn't really about the behavior we're trying to change. It's about something deeper: the fundamental human need for choice and control over our own lives and often the issues that lay underneath.

If you're an HR professional, healthcare leader, or organizational manager, you already know that unresolved workplace conflict is undermining your potential. But what most organizations don't realize is this:  You're not just managing conflicts - you're trapped in an endless cycle that prevents real progress. This article reveals why traditional conflict management approaches fail, what a Conflict Ecosystem is, and how building one can reduce turnover by 21-51% while decreas

I recently joined Dr. Lee Sharma on her podcast, Scalpel and Sword: Conflict and Negotiation in Modern Medicine, to discuss something most healthcare leaders know but rarely address: unresolved conflict is quietly destroying your teams, burning out your staff, and harming patient outcomes.

It's a very exciting time right now, in the world of Kim Best and Best Conflict Solutions. As I sit here surrounded by proof sheets for...

Toxic leadership costs organizations 21% in profits and causes 120,000 US deaths annually. Yet we fire CEOs who divide their teams while celebrating politicians who do the same. This article reveals why we accept in democracy what we'd never tolerate in business—and the devastating cost to trust, innovation, and society. A mediator's perspective on how divisive leadership destroys organizations, whether corporate or civic.

Life is an experiment.  Every single moment is one we’ve never been in before and sometimes we get it right, and sometimes we swing and it’s a miss.  It’s a learning opportunity, not a character flaw.”   I say that when I teach people in organizations how to normalize conflict and mistakes. I tell leaders that failure is data, not defeat.  It is also inevitable.  I preach that we need to model vulnerability and authentic apologies. And then try again. It's easier said than d

On Labor Day, I sat on my living room floor surrounded by 250 packs of my new Best Conflict Conversation Cards: Workplace Edition.   The back card of every single deck was flipped backwards. My shrink-wrapped professional product had become a DIY disaster.  Believe it or not, I was not even remotely upset.  How many times does a project go smoothly and everything fall into place?   For me, never.  There are always problems to solve.

Healthcare professionals face significant workplace challenges, with a majority witnessing disruptive behaviors or perceived conflicts on a weekly basis. Research shows that 41% of conflicts had potential perceived consequences for patient care, making effective conflict resolution essential.

Workplace Dispute Resolution for Teams and Managers

Quiet cracking represents what researchers at TalentLMS define as "the erosion of workplace satisfaction from within" – a gradual decline in employee motivation and engagement that manifests more subtly than the dramatic resignations we saw during the Great Resignation or the deliberate disengagement of quiet quitting. It often goes completely undetected until significant damage has occurred to both individual well-being and organizational culture

Whether we're in the conflict or managing the conflict, anger is arguably the most misunderstood emotion in conflict situations. Rather...

I recently participated in a webinar where The Institute for Economics & Peace presented their 2025 Global Peace Index findings: ...

Conflict is an inevitable part of the nursing profession. Research shows that 75% of nurses report experiencing conflict with physicians at least monthly (Rosenstein & O'Daniel, 2008), while nurse-to-nurse conflict affects between 65% and 80% of nurses (Purpora et al., 2015).Conflict itself isn't inherently negative. According to Almost et al. (2016), well-managed conflict can lead to improved communication, increased efficiency, and better decisions that enhance patient care

I hold the belief that our life is our story and our story is our legacy. Mother's Day always brings me back to the story I've been...

In today's challenging economic landscape, many of you find yourselves facing the difficult task of delivering unwelcome financial news...

I get asked about bullying so often in my conflict resolution practice. It's one of the most common contributors to workplace and...

I need to be honest with you. This week has felt heavy. As news of cuts to immigration legal aid, access to justice grants, healthcare...

Many conflicts aren't just about the topic at hand—they're about our very sense of self.