I need to be honest with you. This week has felt heavy. As news of cuts to immigration legal aid, access to justice grants, healthcare...

When government cuts create serious challenges for vulnerable populations, they open space for civic action and community-led solutions.

Effective, respectful communication, particularly when it isn’t easy, requires a toolbox full of skills most of us haven’t learned.

Discover the 8 best ways to improve workplace communications.

I spent 20 years as a nurse before I became a mediator. In the ER, I learned to listen fast. You have seconds to hear what a patient is really saying underneath their initial complaint. The person who comes in saying their stomach hurts might actually be having a heart attack. The family member who seems angry might just be terrified. That same skill translates directly to healthcare mediation, but with one critical difference: I listen to understand and ask questions to c

After 20 years in healthcare and a decade in conflict resolution, I've noticed something critical: we're often not speaking the same language at all. Each is speaking a different "language" shaped by their role, training, and what keeps them up at night.

In our fast-paced world, it’s easy to overlook the power of truly listening and empathizing with another's perspective—especially in high-stress environments like healthcare. But here’s the thing: empathy isn’t just 'nice to have'; it’s essential for meaningful conflict resolution. Drawing from years of experience in mediating healthcare disputes, I’ve found that when parties feel genuinely understood, defenses lower and pathways to resolution become clear. It transforms ten