The "most magical place on earth" is also a place ripe for conflict and - the perfect opportunity to learn conflict management skills.

In this episode of Navigating H.O.P.E., Dr. Jaime Hope sits down with Kimberly Best, a conflict resolution expert, mediator, and author.

It’s not hard to see all people as people, if you look them in the eyes.  It’s even less hard if you take the time to hear their story.

Effective, respectful communication, particularly when it isn’t easy, requires a toolbox full of skills most of us haven’t learned.

For many of us, the holiday season brings a complex mix of emotions that can be challenging to navigate. Here's what to remember.

Healthcare environments present unique challenges for mediation solutions. High stakes, emotional intensity, and complex hierarchies can make conflicts particularly difficult to resolve.  Conflict in healthcare is on the rise.  Research consistently shows high rates of workplace conflict, with figures ranging between 50-80% for experiencing or witnessing conflict.

In professional environments, conflict and anxiety often go hand-in-hand, creating a complex dynamic that affects both our performance and our ability to find effective solutions.  When conflict arises, it naturally triggers feelings of anxiety as we worry about negative outcomes, potential damage to professional relationships, or rejection of ourselves and our ideas. This anxiety, in turn, can escalate the original conflict, creating a cycle where negative emotions and behav

How we approach and manage conflict can significantly impact patient care, team morale, and organizational productivity.

The art of principled opposition isn't just about being right—it's about being effective. Here's how to navigate this delicate terrain while

The decision to engage in political discussions at work is a personal one, with potential far-reaching consequences for your professional relationships and work environment. Before initiating or participating in such conversations, it's a good idea to engage in honest self-reflection about your motives and expectations. 

Forward-thinking managers and organizations are increasingly recognizing that conflict, when managed effectively through mediation, can be a catalyst for positive change and innovation. This article explores the critical role of mediation in transforming workplace disputes into opportunities for growth and organizational success.

Conflict is a natural and unavoidable part of any organization.  Diverse personalities, differing perspectives, and competing priorities often collide in the workplace. From boardrooms to break rooms, disagreements and tensions can arise at any level of a company. However, it's crucial to understand that conflict itself is not inherently negative. In fact, when managed effectively, conflict can be a powerful catalyst for positive change.

Conflict management in nursing enhances communication, boosts employee satisfaction, & improves patient care outcomes in healthcare setting.

This article delves into the direct and indirect financial implications of workplace conflict in healthcare settings, with a particular focu

Discover the 8 best ways to improve workplace communications.

In conflict, we want to separate the person from the problem.  After all, you can't solve people, but you can solve problems.   Identify the behaviors you are finding difficult.    The behaviors are the problem, not the person.   

In healthcare settings, conflict is inevitable. When dedicated professionals working under pressure have different perspectives on patient care, treatment approaches, or safety protocols, disagreements will surface. But here's what I've learned after years working in both clinical and conflict resolution settings: these tensions aren't signs of dysfunction or difficult people. They're signs that your team lacks the structured tools and frameworks to navigate high-stakes disag

Mediation is a foreign concept to many in healthcare. So many times, when I speak to healthcare workers, their initial reaction to mediation is a picture of a courtroom and they look like they want to turn and run.  They are intrigued when they learn what it actually is.     Mediation is a voluntary, confidential process where a mediator facilitates communication between conflicting parties to help them reach an outcome that works for everyone. Solutions, not blame.

Healthcare is a high-stress, high-demand, high-expectation environment.  Conflicts are inevitable. Whether between healthcare providers, administrators, or patients and their families, these disputes can significantly impact the quality of care and overall workplace atmosphere.  Just as importantly, they impact workplace satisfaction, absenteeism, and attrition.   Mediation is one tool to address and resolve these conflicts effectively.  Let's explore what mediation is and th

Healthcare is fraught with complexities and emotions, making conflict inevitable. High-stakes decisions, life-or-death pressure, diverse teams, limited resources - of course tension emerges. But here's what I see happening: Organizations watch valued staff members leave, citing "toxic culture" or "lack of support." They see teams fracture, with nurses refusing to work certain shifts together or physicians bypassing established protocols. They know morale is tanking. Everyone